Support

Business

Your support tickets: open one, follow it, reply. Our team answers here and by email.

Opening a ticket

Pick a category (payment, payout, account, technical), describe the situation, send. The ticket appears in your list with its status; every reply from our team is also emailed to you, and you can answer from the email or from this screen.

Five frequently asked questions sit next to the form: the answer is often already there.

Ticket or chat?

The chat (the "?" button at the top of the screen) is for quick questions, live. A ticket keeps a record, takes attachments and follows an issue over several days. Both reach the same team, on the same file.

Quote the transaction reference (np-…) when a ticket concerns a payment or a payout: it is the first thing we look for.

— /dashboard/support