Support

Business

Your exchanges with the support team: one thread per subject, with the full history.

Open a ticket with a subject and a description; it receives a reference — quote it in any communication about it. The team's replies arrive in the same thread, and you reply there directly.

A closed ticket stays readable but accepts no further reply: for a follow-up, you open a new one.

This screen is open to every team member, with no particular permission. Reporting a problem should never depend on a right somebody else holds.

For a question about a specific operation, give its reference — it copies from Transactions.

— /dashboard/support